Why we verify identity on truwelu
Verification protects both you and truwelu. By confirming your identity, we prevent account takeovers, money laundering, and underage access. We also comply with Indonesian financial regulations and the rules in other jurisdictions where our services are available. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), those institutions also require us to verify that your account belongs to the person making the payment.
From your perspective, KYC verification on truwelu means you can withdraw your winnings with confidence. Once verified, your funds transfer back to your payment method smoothly because we've already confirmed everything matches. No surprise holds, no unexpected questions when you request a withdrawal.
Verification is required before first withdrawal
You can play with a verified account immediately. If you place a deposit and win, you'll need to complete KYC before withdrawing. We process most verifications within a few hours during business days.
What documents truwelu needs
We ask for two pieces of information: your identity document and proof of address. For identity, we accept Indonesian KTP (national ID card), driver's license, or passport. We need a clear photograph of the front and back. For proof of address, we accept a recent utility bill, bank statement, or government letter issued within the last three months showing your name and address.
On truwelu mobile, you upload these documents directly from your phone's camera or gallery. Our app compresses the images slightly so they upload quickly even on slower data connections. We support JPG, PNG, and PDF formats. Each file should be legible—not blurry, not cut off, not overexposed.
Submitting documents via Android app
After you log into the truwelu Android app, navigate to your account menu and select "Verification" or "KYC." The app prompts you to upload your identity document. Tap the camera icon to take a fresh photo or the gallery icon to choose an existing image. Once you select a file, our app shows you a preview so you can confirm it's clear and complete before uploading.
After you upload your identity document, the app asks for proof of address. Same process—camera or gallery, preview, then upload. Once both files are submitted, you'll see a status message saying "Verification pending" and an estimated timeframe. We typically review submissions during Jakarta business hours, so if you submit in the evening or during Idul Fitri, Idul Adha, or Imlek holidays, processing may take a bit longer.
Submitting documents via iOS browser
iOS users access truwelu through Safari or another mobile browser. After logging in, navigate to your account settings and select the KYC or verification section. The web interface presents the same document upload form as the Android app. Tap the file upload button, and your iPhone's file picker opens. You can choose a photo from your camera roll or take a new photo directly. Select your image, and the browser uploads it.
The iOS browser experience is slightly different from the app—you're on a web page rather than in a dedicated app—but the underlying process is identical. Upload identity document, upload proof of address, check your status. On both iOS and Android, we handle verification automatically once we receive your documents.
What happens after you submit
Once you submit your documents, truwelu's verification team reviews them. We check that your identity document is valid and matches your account name. We confirm your proof of address is recent and legible. If everything looks correct, we approve your account and send you a notification via the app or email.
If we need clarification—for example, if a photo is too blurry or a document is partially cut off—we'll send you a message explaining what we need. You can resubmit an improved version. This back-and-forth is rare, but it happens occasionally. Most submissions pass on the first try.
- Verification status
- After submission, your account shows "Pending verification." Once approved, it changes to "Verified" and you can withdraw.
- Document retention
- We store your documents securely on encrypted servers. We never share them with third parties except as required by law.
- Update if details change
- If you move or your identity document expires, you should update your verification. Contact our support team for guidance on re-verification.
Playing before verification is complete
On truwelu, you can deposit and play before verification is complete. Many players from Jakarta, Surabaya, Bandung, and Medan start enjoying our sportsbook, live-dealer tables, slots, and esports markets while their KYC documents are being reviewed. You're not locked out—verification only becomes mandatory if you request a withdrawal.
This design lets you test the platform and become comfortable with truwelu before you decide to cash out. Explore Liga 1 coverage, try Dragon Tiger at our live tables, spin Aviator or Sweet Bonanza, or watch Mobile Legends esports markets. Once you're ready to withdraw, your verified account processes payouts smoothly.
Deposits during verification
You can deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment) even while your KYC is pending. The deposit succeeds and credits your truwelu account immediately. We don't hold your funds waiting for verification. You can spend them right away on any game or market on our platform.
Mobile data and document upload
Document uploads consume minimal data because images compress automatically during the upload process. A typical photo takes just a few hundred kilobytes to upload, even on slower 4G or congested mobile data. If you're on a very slow connection, the upload may take a minute or two, but it will complete without timing out.
Our truwelu app is designed to handle real-world mobile conditions. If your upload gets interrupted, you can retry from where you left off. We never require you to upload both documents simultaneously—do one, see it succeed, then move to the second. This sequential approach reduces the chance of connection issues derailing your KYC process.
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1
Create and log into your truwelu accountStep 1
Sign up with your email and create a password. Verify your email by clicking the link we send you.
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2
Navigate to KYC verificationStep 2
On mobile, open your account menu and select "Verification" or "KYC." Desktop users find the same option in account settings.
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3
Upload identity documentStep 3
Photograph or select your KTP, driver's license, or passport. Ensure both the front and back are visible and legible. Upload both images.
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4
Upload proof of addressStep 4
Select a recent utility bill, bank statement, or government letter dated within three months. Confirm it shows your name and address clearly.
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5
Wait for verification approvalStep 5
We review your documents during business hours. You'll receive a notification once approved, typically within hours.
